res@whalesonglodge.co.za+27 28 384 1865

Privacy Policy

Who we are

We are Whalesong Lodge Guesthouse, and our website address is: https://whalesonglodge.co.za.  We are committed to maintaining the trust and confidence of our website visitors, and we can assure you that we don’t sell, trade or otherwise share email lists with other companies for marketing purposes.  This Privacy Policy provides you with more information about when and why we collect your personal information, how we use it, how we keep it secure and the limited conditions under which we may disclose it to others.

What personal data we collect and why we collect it

Contact Information

When you contact us by email, we will retain your email address and other information that you email to us for a period of five (5) years.  When you make a booking with Whalesong Lodge, either online or offline, we will retain your name, address and identity information for a period of five (5) years.

Website Cookies

Like most websites, we use cookies to collect information on whalesonglodge.co.za.  Cookies are small data files which are placed on your computer or other devices (such as smartphones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.  If you choose not to accept cookies on the littlebizdesigns.com website, you will still be able to use our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Google Analytics

When someone visits whalesonglodge.co.za we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Booking Rooms through our site

Bookings made through whalesonglodge.co.za are handled by our booking partner, Nightsbridge Accommodation, and you will be redirected to their site when you select “Book Now” on whalesonglodge.co.za.  Your booking will therefore also be subject to Nightsbridge’s Privacy Policy.

Who we share your data with

We do not share your personal data with any other person or organisation, except to the extent that your anonymised data is shared with third parties such as Google Analytics as noted above.

Where your data is stored

Your personal information is secured on a password encrypted system on site.

What rights you have over your data

If you have left comments on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to us at stanley@whalesonglodge.co.za.

Changes to this Privacy Notice

This Privacy Policy was last updated in August 2018 and will be reviewed annually, or more frequently should it be necessary.